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GOOD SMILE COMPANY Customer Support
Notice
FAQ
Tips For Taking Care Figures
Process for returning defective parts
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Notice
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Notice from Customer Support
- Important: What to do if my credit card payment does not go through?
- 2023/8/23 Change of Goodsmile Online Shop Customer Support System
- 2023/08/08 Customer Support Summer Holiday Notice
- 2023/04/26 Notice Regarding Customer Support During the Golden Week Holiday
- 2023/2/20 Change of Customer Support System
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IMPORTANT NOTICES
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Product Release Schedule・Release Dates Changes
- Good Smile Company Product Release Schedule
- 【2023/12/06 Update】Release Dates and Changes for December 2023 Products
- 【2023/11/24 Update】Release Dates and Changes for November 2023 Products
- 2023/11/20 Release Date Delay Notice and Apology for Fuyuko Mayuzumi: Neon Light Romancer Ver.
- 2023/10/30 Release Date Change for Suomi: Midsummer Pixie Heavy Damage Ver.
- 【2023/10/25 Update】Release Dates and Changes for October 2023 Products
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About Customer Support
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Announcement
- List of the products currently available for special support
- 2023/11/21 Notice Regarding Change in Specifications for Klaudia Valentz: Negligee Ver.
- 2023/11/05 Notice and Apology Regarding MODEROID El Dora V
- 2023/09/08 Notice and Apology Regarding Saber/Katsushika Hokusai
- 2023/05/12 Notice and Apology Regarding Good Smile Company's ACT MODE Ray & Type WASP
- 2023/04/04 Notice and Apology Regarding Error in Included Parts for Nendoroid Chisato Nishikigi and Nendoroid Takina Inoue
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FAQ
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FAQ
- I want to cancel my order / I want to return the ordered item.
- I noticed a defect in a product I bought some time ago.
- Do you offer a repair service?
- I broke or lost some of the parts, can I buy it?
- I want to create and sell Nendoroid parts.
- There are so many scratches on the acrylic stand I bought.
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Sales support
- What kind of payment methods are available?
- How to delete my Goodsmile Online Shop account?
- Some of your products are not available in my country for sale. Why?
- How can I change my payment method?
- I haven't received the item I ordered.
- About in-stock sales at the GOODSMILE ONLINE SHOP
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Guidelines regarding our products
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Customer support
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Tips For Taking Care Figures
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Process for returning defective parts