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GOOD SMILE COMPANY Customer Support
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Notice
FAQ
Tips For Taking Care Figures
Process for returning defective parts
Notice
Notice from Customer Support
Important: What to do if my credit card payment does not go through?
2023/8/23 Change of Goodsmile Online Shop Customer Support System
2023/08/08 Customer Support Summer Holiday Notice
2023/04/26 Notice Regarding Customer Support During the Golden Week Holiday
2023/2/20 Change of Customer Support System
IMPORTANT NOTICES
Before contacting us
GOODSMILE ONLINE SHOP Shopping Information
Product requests and rerelease requests
Corporate customers business inquiry
Bootleg information
Product Release Schedule・Release Dates Changes
Good Smile Company Product Release Schedule
【2023/11/24 Update】Release Dates and Changes for November 2023 Products
2023/11/20 Release Date Delay Notice and Apology for Fuyuko Mayuzumi: Neon Light Romancer Ver.
2023/10/30 Release Date Change for Suomi: Midsummer Pixie Heavy Damage Ver.
【2023/10/25 Update】Release Dates and Changes for October 2023 Products
【2023/09/26 Update】Release Dates and Changes for September 2023 Products
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About Customer Support
Products eligible for customer support
Exchange of defective products
Damaged packaging
Unsealed product
Inquiry about Blythe from our company
Announcement
List of the products currently available for special support
2023/11/21 Notice Regarding Change in Specifications for Klaudia Valentz: Negligee Ver.
2023/11/05 Notice and Apology Regarding MODEROID El Dora V
2023/09/08 Notice and Apology Regarding Saber/Katsushika Hokusai
2023/05/12 Notice and Apology Regarding Good Smile Company's ACT MODE Ray & Type WASP
2023/04/04 Notice and Apology Regarding Error in Included Parts for Nendoroid Chisato Nishikigi and Nendoroid Takina Inoue
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FAQ
FAQ
I want to cancel my order / I want to return the ordered item.
I noticed a defect in a product I bought some time ago.
Do you offer a repair service?
I broke or lost some of the parts, can I buy it?
I want to create and sell Nendoroid parts.
There are so many scratches on the acrylic stand I bought.
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Sales support
What kind of payment methods are available?
How to delete my Goodsmile Online Shop account?
Some of your products are not available in my country for sale. Why?
How can I change my payment method?
I haven't received the item I ordered.
About in-stock sales at the GOODSMILE ONLINE SHOP
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Guidelines regarding our products
Usage of Good Smile Company products
About Nendoroid Dolls
About Harmonia bloom
Customer support
I can't upload any photo to the inquiry form.
I want to make a refund as I have received a defective item.
Tips For Taking Care Figures
Easy tips
How to assemble figures
Checklist after receiving your figures
If you break Nendoroid/figma stands or joints
Is this a scratch? No, it's "parting line".
How to take care flocking-applied products
How to maintain Nendoroid products
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Process for returning defective parts
Process for returning defective parts
Process for returning defective parts.