Skip to main content
お問い合わせ
GOOD SMILE COMPANY Customer Support
Search
Notice
FAQ
Process for returning defective parts
Notice
IMPORTANT NOTICES
Before contacting us
GOODSMILE ONLINE SHOP Shopping Information
Product requests and rerelease requests
Corporate customers business inquiry
Bootleg information
About Customer Support
Products eligible for customer support
Exchange of defective products
Damaged packaging
Unsealed product
Inquiry about Blythe from our company
Product Release Schedule・Release Dates Changes
Good Smile Company Product Release Schedule
2023/03/29 Information on the change of the month of release
2023/03/24 Information on the change of the month of release
2023/03/17 Information on the change of the month of release
2023/03/15 Information on the change of the month of release
2023/03/08 Information on the change of the month of release
MORE
Notice from Customer Support
2023/03/24 Notice and Apology Regarding Product Specifications for Chiyo: Demon style
2023/03/09 Notice of Temporary Closure of Customer Support
2023/2/22 Notice and apology for delay in shipment of replacement
2023/2/20 Change of Customer Support System
FAQ
FAQ
I want to exchange my defective product with a brand-new one.
I noticed a defect in a product I bought some time ago.
Do you offer a repair service?
I broke or lost some of the parts, can I buy it?
I have not received a response from Customer Support
Sales support
Some of your products are not available in my country for sale. Why?
I saw a new product at an event. When will it go on sale?
How can I change my payment method?
About in-stock sales at the GOODSMILE ONLINE SHOP
Where can I purchase your products?
How can I buy a product after its pre-order period?
MORE
Guidelines regarding our products
I want to create and sell Nendoroid parts.
Usage of Good Smile Company products
About Nendoroid Dolls
About Harmonia bloom
Customer support
I was asked to send a product to customer support, when can I expect it back?
Process for returning defective parts
Process for returning defective parts
Process for returning defective parts.