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GOOD SMILE COMPANY Customer Support
Promoted articles
Notice
Product Information and Defect Support
Good Smile Company Online Store
Release Date Changes
Tips For Taking Care Figures
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Notice
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About inquiries
- [IMPORTANT]Please check before contacting us
- Notes on the use of real-time chatting service
- January and February 2025 Business Calendar
- Corporate customers business inquiry
- 2024/11/25 Notice of Year-end and New Year holidays
- 2024/11/05 Notice for Delayed Response to Good Smile Company Online Store Related Inquiries
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Important Notices
- Important: What to do if my credit card payment does not go through?
- 2025/01/16 About "500 Server Error" When Viewing Purchase Statements
- 2025/01/15 [IMPORTANT] Notice of system maintenance for payment service
- Implementation of Personal Authentication Service (3D Secure 2.0)
- 2023/8/23 Change of Goodsmile Online Shop Customer Support System
- 2024/06/26 Regarding the publishing of the Guideline for handling the Nendoroid Series
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Product-related Announcement
- List of the products currently available for special support
- Color Guide for “POP UP PARADE Tengen Toppa Gurren Lagann XL Size” and “POP UP PARADE Tengen Toppa Gurren Lagann XL Size: Limited Ver.” Paintwork Error
- 2024/10/31 Notice regarding the packaging of HELLO! GOOD SMILE Hatsune Miku: Holographic Ver.
- Notice regarding the product manual of Nendoroid Rin Okumura
- 2024/02/21 Notice and Apology Regarding incorrect description for FREEing's Usada Pekora
- 2024/02/05 Notice and Apology Regarding Nendoroid Gendo Ikari
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Announcement regarding bootleg
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Product Information and Defect Support
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About inquiries
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FAQ
- I want to make a refund as I have received a defective item.
- Regarding request for unopened product exchange
- Damaged packaging
- I can't upload any photo to the inquiry form.
- Unsealed product
- There are so many scratches on the acrylic stand I bought.
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Guidelines regarding our products
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Others
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Good Smile Company Online Store
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Regarding Account
- FAQ about Membership on the Good Smile Company Online Store
- Regarding Email Addresses that Cannot be Registered with the Good Smile Company Online Store
- I cannot find my order after login
- What to do if you are unable to log in to My Page
- Logging in with Google or Facebook Authentication
- I forgot my login information and want to reset it.
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Regarding orders and usage
- 【Important】 Make sure you are able to receive information emails from GOODSMILE ONLINE SHOP
- Please resend my order notification email
- Method of Use for Coupons
- Delivery note and receipt at the time of delivery
- Some of the products cannot be ordered. Why?
- About in-stock sales on the new Good Smile Company Online Store
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Regarding payment
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Regarding shipping
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FAQ
- How can I buy a product after its pre-order period?
- I want to cancel my order / I want to return the ordered item.
- Subscribe/unsubscribe the Newsletter
- How can I change my payment method?
- I haven't received the item I ordered.
- When the figure I have preordered will be released?
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Regarding orders and use of the previous GOODSMILE ONLINE SHOP
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Release Date Changes
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Product Release Schedule・Release Dates Changes
- 【2025/1/24 Update】Release Dates and Changes for January 2025 Products
- 【2024/12/11 Update】Release Dates and Changes for February 2025 Products
- 2024/11/15 Notice of Release Date Changes for GOODSMILE RACING's Good Smile Hatsune Miku AMG 2024 Season Opening Ver.
- 2024/11/08 Notice of Change in Release Date for Good Smile Company's Ryo Yamada
- 【2024/12/25 Update】Release Dates and Changes for December 2024 Products
- 【2024/12/5 Update】Release Dates and Changes for November 2024 Products
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Tips For Taking Care Figures