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GOOD SMILE COMPANY Customer Support
Notice
Product Information and Defect Support
Good Smile Company Online Store
Release Date Changes
Tips For Taking Care Figures
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Notice
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Important Announcement
- [IMPORTANT]Please check before contacting us
- 2024/11/25 Notice of Year-end and New Year holidays
- 2024/11/05 Notice for Delayed Response to Good Smile Company Online Store Related Inquiries
- 2024/07/23 Customer Support Summer Holiday Notice
- 2024/02/22 (Updated)Notice Regarding Renewal of Good Smile Company Official Website
- 2024/01/19 Notice regarding Temporary Suspension of Website Updates
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Announcement regarding Customer Support Service
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Announcement regarding Good Smile Company Online Store
- Important: What to do if my credit card payment does not go through?
- 【Important】 Make sure you are able to receive information emails from GOODSMILE ONLINE SHOP
- 2024/02/28 Actions to be taken when the message "Failed reCAPTCHA authentication" appears
- Implementation of Personal Authentication Service (3D Secure 2.0)
- 2023/8/23 Change of Goodsmile Online Shop Customer Support System
- What to do if you are unable to log in to My Page
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Product-related Announcement
- List of the products currently available for special support
- 2024/10/31 Notice regarding the packaging of HELLO! GOOD SMILE Hatsune Miku: Holographic Ver.
- Notice regarding the product manual of Nendoroid Rin Okumura
- 2024/02/21 Notice and Apology Regarding incorrect description for FREEing's Usada Pekora
- 2024/02/05 Notice and Apology Regarding Nendoroid Gendo Ikari
- 2024/01/30 Notice of deletion of information pages for certain products
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Announcement regarding bootleg
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Product Information and Defect Support
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About inquiries
- Products eligible for customer support
- Process for returning defective parts.
- What to do in case of defective products
- Product requests and rerelease requests
- Inquiries regarding items purchased from Amazon JP
- Regarding request for unopened product exchange
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FAQ
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Guidelines regarding our products
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Others
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Good Smile Company Online Store
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FAQ regarding Online Store
- FAQ about Membership on the Good Smile Company Online Store
- I want to cancel my order / I want to return the ordered item.
- How can I buy a product after its pre-order period?
- How can I change my payment method?
- I haven't received the item I ordered.
- About in-stock sales on the new Good Smile Company Online Store
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Regarding payment of orders
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Regarding shipment/shipping costs
- Why my order is not shipped?
- The tracking number is not working
- My package had been sent back
- My package was sent to the previous address
- How much is the shipping cost?
- I want to change the shipping address
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Regarding orders and use of the Good Smile Company Online Store
- I cannot find my order after login
- Logging in with Google or Facebook Authentication
- I forgot my login information and want to reset it.
- Subscribe/unsubscribe the Newsletter
- Please resend my order notification email
- I would like to check my order history and payment method
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Regarding orders and use of the previous GOODSMILE ONLINE SHOP
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Others
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Release Date Changes
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Product Release Schedule・Release Dates Changes
- 2024/11/08 Notice of Change in Release Date for Good Smile Company's Ryo Yamada
- 【2024/11/20 Update】Release Dates and Changes for December 2024 Products
- 【2024/11/29 Update】Release Dates and Changes for November 2024 Products
- 【2024/10/25 Update】Release Dates and Changes for October 2024 Products
- 2024/10/09 Notice of Change in Release Date for Surtr: Liberté//Échec VER.
- 【2024/9/26 Update】Release Dates and Changes for September 2024 Products
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Tips For Taking Care Figures