Notes on the use of real-time chatting service

For inquiries about the Good Smile Company Online Store (Japan), apart from inquiry form, you can use the real-time chatting service.

Service Details

Inquiries related to the purchase of Good Smile Company Online Store (Japan) products

Available Language

Japanese Only (Please note that inquiries in other languages will not be answered.)

Business Hours

Weekdays 11:00-17:00 JST (Excluding weekends, Japan national holidays and company holidays )

Notes

1. Real-time chatting service is not available for the following types of inquiries.Please contact us using the inquiry form.
   

   ・Inquiries about defect, missing parts or product specifications

   ・Inquiries about order cancellation

   ・Inquiries regarding changes in delivery address or region

2. Depending on the content of your inquiry, we may ask you to contact us using the inquiry form.

3. Please be sure to enter the name registered on your account when contacting.

4. Inquiries regarding order details may not be answered due to privacy reasons.

5. We will respond in the order of receipt.

6. We will not be able to respond to inquiries regarding your previous inquiries or the progress of other request you have made.

7. We may end the chatting service in the following cases.
   

   ・If there is no response from you for more than 10 minutes after our operator sends a message

   ・When we deem the contents of your inquiry inappropriate

8. The chat connection may be disconnected if you switch or reload the page.

9. This service may be subject to change or be terminated without notice.
   
   

Handling of Personal Information

Personal information collected through this service will be handled in accordance with our privacy policy.