When making a credit card payment, you will be temporarily redirected to an external site for identity verification, but in some cases, customers maybe unable to scroll on the transferred screen.
This issue is likely related to your device environment. Although we have not yet been able to identify the exact cause, we have confirmed that it tends to occur when the screen size of the device is small and the page layout is not displayed correctly.
Please try the following solutions:
1. Change your browser
Depending on the browser being used, embedded content on external sites or scrolling on pages in certain formats (e.g., iframe) may not function.
Suggested actions:
- Use a browser other than Safari (e.g., Chrome or Firefox)
- If using Safari, temporarily disable "Pop-up Blocker" and "Content Blockers" in your browser settings
2. Adjust display settings
Some authentication pages provided by card companies or payment processors may not be fully compatible with your device's screen size or iOS version.
Suggested actions:
- Try switching to landscape mode to expand the visible area
- Reduce zoom settings or text size on your device
- If possible, try again using a PC or a different device