The packaging is designed to protect the product itself, and unfortunately we will not offer a replacement for damaged packaging.
We do not accept returns or exchanges due to product package damage or stains. However, for products purchased at Good Smile Company Online Store, we may be able to exchange the damaged product. (Returns or refunds are not available.)
Related FAQ:
■Products purchased at Good Smile Company Online Store
Inquiries related to damaged packaging are handled by Online Store customer support staff. If the degree of damage or soiling is significant, we may be able to exchange the product. Please contact with a photo showing the item condition.
■Products sold by other stores
Please contact the store directly. We are not able to respond to your request.