We sincerely apologize for the significant concern and inconvenience caused to our customers by the unauthorized access to our e-commerce website, the Good Smile Company Online Store (the “Website”), which we discovered and announced on October 23, 2026.
Regarding the exposure of customer information on the Website, we will continue to make every effort to coordinate with all relevant parties to minimize the impact on the affected customers.
With regard to the reopening of the Website, for which a date has yet to be determined, we consider ensuring the safety and security of our customers to be our highest priority. With this shared understanding, we are currently making every effort to reopen the Website with the support of our partner, KDDI iret, Inc., our partner for the Website.
We sincerely apologize for the considerable concern, inconvenience and disruption this situation continues to cause our customers and all other parties concerned, and kindly ask for your understanding and cooperation.
KDDI iret, Inc.: KDDI iret to Support System Remediation and Reopening of the Good Smile Company Online Store