Response to inquiries
It may take up to 4 working days for the reply or longer in some cases.
Notes Regarding Inquiries
- Depending on the content of your inquiry, we may not be able to respond.
- Please provide photos in ".png"or ".jpg" format.
- Avoid providing too many photos as email delivery issues may occur.
- Please make sure that your mailbox allows emails from our domain "@goodsmilesupport.zendesk.com".
- We may send service survey emails to customers.
- Product ideas or proposals will not be accepted. In addition, We do not assume any obligation or responsibility regarding such proposals.
- The content of our response to customers is based on the information provided and the circumstances of each customer, and may not be applicable to all customers. Therefore, please do not translate, forward or share any part of our reply online.
Handling of Personal Information
Personal information provided will be used only to the extent necessary for interaction with customers. If you provide us with your personal information, we assume that you have given us permission to use your personal information in accordance with this policy.
- Provision of services;
- Development and improvement of products and services.
For more details, we recommend that you read our privacy policy here (Japanese available only).