For security reasons, your Good Smile Company Online Store account will be locked after a certain number of unsuccessful login or payment attempts.
Unlocking Your Account
To unlock your account, please contact our Customer Support. You can reach us using one of the following methods:
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Inquiry form
* Please select "Regarding account login" from the dropdown menu. - Real-time chatting service (Japanese only)
Important Notes When Contacting Us
- Please make sure to contact us using the email address registered to your account.
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If you contact us outside of our business hours, we will respond on the next business day or later.
* Inquiry form: 10:00 AM - 6:00 PM (JST), Real-time chatting: 11:00 AM - 5:00 PM (JST)