Our customer support will not exchange or replace with unopened items.
Figures are mass-produced, and not all of them are individually inspected before delivery.
If we exchange the product unopened, defects (e.g., paint defects or damage) may occur.
Therefore, it is necessary for us to open and inspect the replacement parts before sending.
Due to the above, we regret that our customer support cannot exchange or replace with unopened products. We appreciate your understanding.