Recently, counterfeits of Good Smile Company products such as Nendoroids have been found on internet.
Counterfeit are unlicensed products and are not eligible for customer support service. We do not provide any guarantee including refunds. Please be careful not to purchase a counterfeit product when shopping.
Be careful not to buy counterfeit products
Please purchase products at our official online shop or partner shops.
Please be aware of the following points when shopping online.
- Avoid buying products if there is no manufacturer logo or brand logo on the packaging
- Avoid buying products without packaging
We are not able to answer questions regarding online stores if they are not our partner shops.
Thank you for your understanding.
Frequently Asked Questions about bootleg
I want to know whether the figure I want to buy/bought is a counterfeit product
Please provide us the following information if you need assistance:
- Photos of the packaging (front, back, side)
- Photos of the actual product
We are not able to judge if the above information is insufficient.
The sticker mentioning product information or the name of the distributer is missing, is it a fake product?
Sticker is not necessary for some of the products.
Names or logo marks may be simply printed on the packaging.
The sticker on the packaging of a rerelease figure is different from its first edition, is it an imitation product?
Sticker design may vary due to products' edition or release date.