Recently, counterfeit and imitation of Good Smile Company products (such as Nendoroids) have been found on internet.
Counterfeit(Bootleg) are unlicensed products and are not eligible for customer support service. We do not provide any guarantee including refunds.
In addition, you may find our or our business partner's company name on the package, but bootleg are not our products.
Please be careful not to purchase bootleg products when shopping.
Contents
- How to avoid buying bootleg
-
Characteristics of bootleg
- Actual examples
-
FAQ regarding bootleg and Authentication
- Information on bootleg products
How to avoid buying bootleg
We have received many reports of counterfeit products from customers who have purchased items on flea market apps or from stores other than our official retailers.
Please purchase Good Smile Company products from our online store or partner shops.
Characteristics of bootleg
Please be aware of the following characteristics of bootleg when shopping online.
- No copyright statement on the product
- No manufacturer's logo or brand logo on the box, though it is not using a special package design
- Kanji characters that are not commonly used in Japanese are used
- Japanese expression is ambiguous
- Products without packaging, or items sold in bulk
Actual examples
- No copyright statement on the product
Racing Miku: Tony Haregi Ver.
Nendoroid Hatsune Miku: 10th Anniversary Ver. - No manufacturer's logo or brand logo on the box, though it is not using a special package design
Nendoroid Hatsune Miku: 10th Anniversary Ver.
- Kanji characters that are not commonly used in Japanese are used
Racing Miku: Tony Haregi Ver.
- Japanese expression is different or ambiguous (e.g., conjunctions)
「フィギュア」is written incorrectly as「フイギユア」
Not all bootleg will match the characteristics described above, therefore, we cannot guarantee that there is no bootleg without those characteristics.
FAQ regarding bootleg and Authentication
■I want to check if the product is bootleg before purchase.
If you plan to purchase online and do not have the product in possession, we will not be able to provide assistance.
■The product I purchased may be a fake product.
If you would like to check whether your product is genuine or not, please contact us using the inquiry form.
The following information is required to check if the product is genuine or not.
- Photos of the packaging (front, back, side)
- Photos of the actual product
- Photos of the copyright starting with Ⓒ symbol on the back or side of the base
We are not able to judge if the above information is insufficient.
■The product I purchased does not have a license sticker, is it a counterfeit?
Not all products have a license sticker attached. For some products, the label is printed directly on the packaging, and for some, there may be no license label. If you have any concerns, please contact us.
■The license sticker on the packaging of a rerelease figure is different from its first edition, is it an imitation product?
The design of the license sticker may vary depending on the time of release. Also, the license label may change from sticker to printing. If you have any concerns, please contact us.
■The license sticker on the product I purchased is different from others, is it a bootleg?
The license sticker design may differ depending on the distribution region, even for the same product. If you have any concerns, please contact us.