＜Caution＞
We did fulfill all requested quantities as received from each retailer within the order period from various retailers, including Amazon.co.jp.
However, some retailers may determine whether or not to ship products based on their own terms of use or criteria, regardless of stock availability, which may result in products not being delivered. In this case, it is the retailer's independent judgment, and we cannot be involved.
| ＊Update as of January 24, 2024 Due to various circumstances, Amazon.co.jp is no longer listed as our partner shop *This does not mean that our products will no longer be listed on Amazon.co.jp. |
Frequently Asked Questions
1. The product I reserved on Amazon.co.jp during the order period was not shipped due to "insufficient stock" (it was canceled). Is it possible that Good Smile Company did not provide enough delivery to Amazon.co.jp?
Since most of our products are manufactured under the pre-order base, there will be no shortage of delivery quantities at the time of shipment. We will definitely deliver the necessary quantities requested by Amazon.co.jp. The flow of delivery is as follows.
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- Hearing the necessary quantities for reservations made during the order period
- Manufacturing products based on the necessary quantities
- Delivering the quantities requested by Amazon.co.jp
2. I contacted Amazon Customer Support, and was informed that they cannot ship the product due to insufficient stock. Can Good Smile Company follow up on this?
We sincerely apologize, but we cannot be involved in reservations made at retailers, including Amazon.co.jp.
3. Will there be additional deliveries to Amazon.co.jp, which is currently out of stock?
We sincerely apologize, but we cannot provide an answer regarding the possibility of future additional deliveries.
4. Can I purchase products that I could not buy from Good Smile Company?
The products available for purchase from us are all those listed for sale in-stock at the Good Smile Online Store. Products that are available for stock sale can be purchased.
Some products may also be available for in-stock sale, so we would appreciate it if you could use the watch list feature to receive email notifications when stock sales begin.