A screenshot of your purchase history showing that the item was purchased in status [Condition: New] is required for inquiries regarding items purchased on Amazon JP.
Please follow the steps below to prepare your screenshot.
Please use the PC display mode via a web browser, as the notation cannot be confirmed with App.
Please use the PC display mode via a web browser, as the notation cannot be confirmed with App.
- Sign in to your Amazon account
- Show order history
- Search the order
- Click "View order details" or "Invoice"
- The product is marked [Condition: New]
※Please contact the customer support team in person.
※Please refrain from editing the images.
※Items that have been purchased for an extended period of time may not be eligible for customer support because their condition at the time of shipment cannot be confirmed.