FAQ About the Unauthorized Access Incident in October 2026
We deeply apologize for the anxiety and concern caused by the unauthorized access to the Good Smile Company Online Store. We have prepared answers to the frequently asked questions we have received, organized by affected customer category. To determine which category applies to you, please check the article “Background and Overview of the Unauthorized Access Incident in October 2026” before viewing the relevant FAQ.
- Background and Overview of the Unauthorized Access Incident in October 2026
- Group A: Customers Whose Partial Credit Card Information May Have Been Exposed
- Group B: Customers Whose Full Credit Card Information May Have Been Exposed
- Group C: Customers Whose Order Information May Have Been Exposed
- Frequently Asked Questions About Unauthorized Access and Information Exposure (All Customers)