It may take up to 4 working days for us to respond to your inquiries. We are closed on Saturdays, Sundays, and Japan's National Holidays.
(e.g.) Inquiries sent on Friday will be replied within 4 business days (Friday, Monday, Tuesday, and Wednesday).
Here are the possible reasons why you cannot confirm receipt of emails from us.
- Wrong email address is entered in the inquiry form
- Our replies are sorted into the spam folder
- Your device is set to refuse receiving emails sent from PC
- Your device is set to not accept emails with a certain number of characters
- Your device is set to refuse receiving emails with attachments
- The spam confidence level is high
- You are using junk mail filter by setting specific domain to the senders list（please allow our domain「@goodsmilesupport.zendesk.com」）
If you do not receive a reply for more than a week, please try to contact us with a different email address.