It may take up to 4 working days for us to respond to your support ticket.
Here are the possible reasons why you cannot confirm receipt of emails from us.
- Wrong email address is entered in the inquiry form
- Our replies are sorted into the spam folder
- Your device is set to refuse receiving emails sent from PC
- Your device is set to not accept emails with a certain number of characters
- Your device is set to refuse receiving emails with attachments
- The spam confidence level is high
- You are using junk mail filter by setting specific domain to the senders list（please allow our domain「@goodsmilesupport.zendesk.com」）
If you do not receive a reply for more than a week, please try to contact us with a different email address.