1. What to do at events organized by Good Smile Company
■If you realize at the event venue that you lost something
Please inform the staff nearby. We will check the lost and found items.
If the item is not found at that time, we will check again and contact you after the event ended. Please contact us using the inquiry form (please choose Opinion regarding our products)with the following information.
- The event name and the date
- Details of your lost item
- Photos of the item (if any)
- Any other details
■If you realize that you have lost something after leaving the event venue
Please contact us using the inquiry form (please choose Opinion regarding our products)with the following information.
- The event name and the date
- Details of your lost item
- Photos of the item (if any)
- Any other details
*It may take some time for us to reply.
2. What to do at events in which Good Smile Company participates
Please follow the instructions stated by the event organizer.
In case you think you have lost something near our booth, we will handle your inquiry in the same way as described in session 1 of this article. (Please contact the event organizer as well.)