Regarding Account
- FAQ about Membership on the Good Smile Company Online Store
- Regarding Email Addresses that Cannot be Registered with the Good Smile Company Online Store
- Logging in with Google or Facebook Authentication
- I cannot find my order after login
- What to do if you are unable to log in to My Page
- I forgot my login information and want to reset it.
Regarding orders and usage
- 【Important】 Make sure you are able to receive information emails from GOODSMILE ONLINE SHOP
- Please read if you are going to place an order on the last day of the preorder period
- How can I buy a product after its pre-order period?
- Please resend my order notification email
- I want to cancel my order / I want to return the ordered item.
- How to redeem my coupon?
Regarding payment
- After transitioning to the credit card authorization page, I cannot scroll through the page and cannot proceed with the payment.
- FAQ：How to update or edit the credit card information?
- Important: What to do if my credit card payment does not go through?
- Regarding Instant payment such as Debit card
- What kind of payment methods are available?
- How can I change my payment method?
Regarding shipping
- How much is the shipping cost?
- I want to change the shipping address
- Why my order is not shipped?
- My package had been sent back
- My package was sent to the previous address
- I haven't received the item I ordered.