FAQ regarding Online Store
- FAQ about Membership on the Good Smile Company Online Store
- I want to cancel my order / I want to return the ordered item.
- How can I buy a product after its pre-order period?
- How can I change my payment method?
- I haven't received the item I ordered.
- About in-stock sales on the new Good Smile Company Online Store
Regarding payment of orders
Regarding shipment/shipping costs
- Why my order is not shipped?
- The tracking number is not working
- My package had been sent back
- My package was sent to the previous address
- How much is the shipping cost?
- I want to change the shipping address
Regarding orders and use of the Good Smile Company Online Store
- I cannot find my order after login
- Logging in with Google or Facebook Authentication
- I forgot my login information and want to reset it.
- Subscribe/unsubscribe the Newsletter
- Please resend my order notification email
- I would like to check my order history and payment method