Good Smile Company Online Store

FAQ regarding Online Store

• FAQ about Membership on the Good Smile Company Online Store
• I want to cancel my order / I want to return the ordered item.
• How can I buy a product after its pre-order period?
• How can I change my payment method?
• I haven't received the item I ordered.
• About in-stock sales on the new Good Smile Company Online Store

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Regarding payment of orders

• How to update or edit the credit card information?
• What kind of payment methods are available?
• Regarding Instant payment such as Debit card

Regarding shipment/shipping costs

• My package had been sent back
• My package was sent to the previous address
• How much is the shipping cost?
• I want to change the shipping address
• Delivery note and receipt at the time of delivery

Regarding orders and use of the Good Smile Company Online Store

• Logging in with Google or Facebook Authentication
• I forgot my login information and want to reset it.
• Subscribe/unsubscribe the Newsletter
• Please resend my order notification email
• I would like to check my order history and payment method
• Some of the products cannot be ordered. Why?

Regarding orders and use of the previous GOODSMILE ONLINE SHOP

• [OLD GOODSMILE ONLINE SHOP]I forgot my password.
• [OLD GOODSMILE ONLINE SHOP] I want to change the card information used for payment.
• [OLD GOODSMILE ONLINE SHOP] Can I change my shipping address?

Others

• Regarding Email Addresses that Cannot be Registered with the Good Smile Company Online Store
• I want to delete my my Good Smile Company Online Store account.