Product Information and Defect Support

About inquiries

• Products eligible for customer support
• What to do in case of defective products
• Process for returning defective parts.
• Inquiries regarding items purchased from Amazon JP
• Inquiry about Blythe manufactured by Good Smile Company
• I have not received a response from Customer Support

FAQ

• The sheet part is missing
• Can I specify the date and time of replacement delivery?
• I want to make a refund as I have received a defective item.
• I want to exchange the defective item with an unopened one.
• Damaged packaging
• I can't upload any photo to the inquiry form.

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Guidelines regarding our products

• Usage of Good Smile Company products
• Guideline for handling the Nendoroid Series
• About Harmonia bloom

Others

• Lost and found at events
• Product requests and rerelease requests