About inquiries
- [IMPORTANT]Please check before contacting us
- Notes on the use of real-time chatting service
- February and March 2025 Business Calendar
- 2025/02/26 Staff Training Holiday Notice
- Corporate customers business inquiry
- 2024/11/25 Notice of Year-end and New Year holidays
Important Notices
- 2025/01/15 Notice of Convenience Store Payment System Maintenance
- 2025/01/16 About "500 Server Error" When Viewing Purchase Statements
- Implementation of Personal Authentication Service (3D Secure 2.0)
- 2023/8/23 Change of Goodsmile Online Shop Customer Support System
- 2024/02/22 (Updated)Notice Regarding Renewal of Good Smile Company Official Website
- 2024/06/26 Regarding the publishing of the Guideline for handling the Nendoroid Series
Product-related Announcement
- 2025/03/03 Regarding temporarily suspension of customer support for FREEing products
- List of the products currently available for special support
- Color Guide for “POP UP PARADE Tengen Toppa Gurren Lagann XL Size” and “POP UP PARADE Tengen Toppa Gurren Lagann XL Size: Limited Ver.” Paintwork Error
- 2024/10/31 Notice regarding the packaging of HELLO! GOOD SMILE Hatsune Miku: Holographic Ver.
- Notice regarding the product manual of Nendoroid Rin Okumura
- 2024/02/21 Notice and Apology Regarding incorrect description for FREEing's Usada Pekora