About inquiries
- [IMPORTANT]Please check before contacting us
- Notes on the use of real-time chatting service
- 2025/6/24 Update on Response Delays to Inquiries About the Good Smile Company Online Store
- June and July 2025 Business Calendar
- 2025/04/21 Notice Regarding Customer Support During the Golden Week Holiday
- Corporate customers business inquiry
Important Notices
- 2025/01/15 Notice of Convenience Store Payment System Maintenance
- 2023/12/18 Implementation of Personal Authentication Service (3D Secure 2.0)
- 2023/08/23 Change of Goodsmile Online Shop Customer Support System
- 2024/02/22 (Updated)Notice Regarding Renewal of Good Smile Company Official Website
- 2024/06/26 Regarding the publishing of the Guideline for handling the Nendoroid Series
Product-related Announcement
- 2025/05/30 Notice Regarding the Assembly of FREEing Products Shipped in April & May 2025
- 2025/05/23 Notice of Resumption of Customer Support Service for FREEing Products
- List of the products currently available for special support
- 2025/03/03 Regarding temporarily suspension of customer support for FREEing products
- Color Guide for “POP UP PARADE Tengen Toppa Gurren Lagann XL Size” and “POP UP PARADE Tengen Toppa Gurren Lagann XL Size: Limited Ver.” Paintwork Error
- 2024/10/31 Notice regarding the packaging of HELLO! GOOD SMILE Hatsune Miku: Holographic Ver.