Requests for account termination are accepted via the the inquiry form.
Important Notes Regarding Account Termination
- For identity verification, please contact us using the email address registered with your account.
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Account termination is only possible if there are no unfulfilled orders at the time of request.
* If there is any unfulfilled order, please contact us later after receiving it. - Account termination and deletion requests are not accepted through real-time chatting service.
- Both of your Goodsmile Online Shop and Good Smile Company Online Store accounts will be deleted unless specified in "Inquiry details".
Inquiry Procedure
Please choose the following categories in the inquiry form:
➡ Choose ”Inquiry about pre-order, payment or shipment”
➡ Choose ”Delete (cancel) your account” under ”Inquiry details”
Kindly provide the following details:
- Name
- Phone number
- Email Address
- Order number（if any）