Requests for account termination are accepted via the the inquiry form.
Important Notes Regarding Account Termination
- For identity verification, please contact us using the email address registered with your account.
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Account termination is only possible if there are no unfulfilled orders at the time of request.
* If there is any unfulfilled order, please contact us later after receiving it. - Account termination and deletion requests are not accepted through real-time chatting service.
Inquiry Procedure
Please choose the following categories in the inquiry form:
➡ Choose ”Inquiry about pre-order, payment or shipment”
➡ Choose ”Delete (cancel) your account” under ”Inquiry details”
Kindly provide the following details:
- Name
- Phone number
- Email Address
- Order number（if any）