Submit a request – GOOD SMILE COMPANY Customer Support

以下の中から該当する問題を選択してください

Your email address

Inquiry Details

Please select the relevant inquiry from the options.

Name

※Full name

Name

*Be sure to include the registered name of your account. If your name does not match, we may not respond to your inquiry.

Inquiry Details

Please select the relevant inquiry from the options.

Subject

Order number(optional)

Please fill in if you purchased from GOODSMILE ONLINE SHOP . Otherwise, please be sure to attach the image of invoice/receipt .

Product Name

Reason for reshipment

For reshipment to a different address, please specify the new address in the "Inquiry Details" section.

Original shipping address

New postal code(optional)

New shipping address(optional)

Please be sure to include Street/House No., Building name, Room No. etc. as required.

Contact Number(optional)

Caution Regarding Account Deletion (Withdraw) (optional)

Review the following information regarding account deletion (withdraw) and check all the checkboxes.

To proceed with account deletion (termination), it is assumed that you have no unshipped orders at the time of request.

Unless you specify otherwise, we will delete your accounts on both the new shop(Good Smile Company Online Store) and the old shop (GOODSMILE ONLINE SHOP GLOBAL).

If you like, you may write down the reason for your account deletion request under the “Inquiry Details" section. If there is no particular reason for your withdrawal, please write "None."

Inquiry Details

If your inquiry is related to a defective product, please refer to the product user guide and provide its alphabet code to inform the part that you wish to be replaced, and please upload the photo of it.

Attachments(optional)

Add file or drop files here