Submit a request

Please select the relevant inquiry from the options.

※Full name

Please fill in if you purchased from GOODSMILE ONLINE SHOP . Otherwise, please be sure to attach the image of invoice/receipt .

For reshipment to a different address, please specify the new address in the "Inquiry Details" section.

Please be sure to include Street/House No., Building name, Room No. etc. as required.

Please be sure to tick this box.

If your inquiry is related to a defective product, please refer to the product user guide and provide its alphabet code to inform the part that you wish to be replaced, and please upload the photo of it.

Add file or drop files here