Thank you for your continued support of Good Smile Company products.
This to inform you that part of our customer support services will be temporarily unavailable during the Golden Week holiday.
[Service Suspension Period]
From Wednesday, April 30, 2025 to Friday, May 2, 2025
[Services Temporarily Unavailable]
- Responses to Inquiries Regarding Good Smile Company Online Store
- Real-time chatting service
* The AI chatbot will remain available during the suspension period.
* This service is only available in Japanese language.
[Responses to Inquiries]
Inquiries received during the suspension period will be handled in order from the next business day onward.
* Please refer to the business calendar for information on our operating days.
Example:
1. Inquiries sent on regular business days, April 28, 2025 (Mon)
⇒ We will respond within 3 business days following the inquiry date (April 28, May 7, May 8).
2. Inquiries sent on non-business days, May 3, 2025 (Sat)
⇒ We will respond within 3 business days following the inquiry date (May 7, May 8, May 9).
* Depending on the content of your inquiry, it may take more than 3 business days to response.
* Regular business operations will resume on Wednesday, May 7.
We apologize for any inconvenience this may cause you, but we appreciate your understanding and cooperation regarding this matter.