FAQ

FAQ

• I want to exchange my defective product with a brand-new one.
• I noticed a defect in a product I bought some time ago.
• Do you offer a repair service?
• I broke or lost some of the parts, can I buy it?
• I have not received a response from Customer Support

Sales support

• Some of your products are not available in my country for sale. Why?
• I saw a new product at an event. When will it go on sale?
• How can I change my payment method?
• About in-stock sales at the GOODSMILE ONLINE SHOP
• Where can I purchase your products?
• How can I buy a product after its pre-order period?

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Guidelines regarding our products

• I want to create and sell Nendoroid parts.
• Usage of Good Smile Company products
• About Nendoroid Dolls
• About Harmonia bloom

Customer support

• I was asked to send a product to customer support, when can I expect it back?