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GOOD SMILE COMPANY Customer Support Help Center home page
お問い合わせ
  1. GOOD SMILE COMPANY Customer Support
  2. FAQ

FAQ

FAQ

  • I want to exchange my defective product with a brand-new one.
  • I noticed a defect in a product I bought some time ago.
  • Do you offer a repair service?
  • I broke or lost some of the parts, can I buy it?
  • I have not received a response from Customer Support

Sales support

  • Some of your products are not available in my country for sale. Why?
  • I saw a new product at an event. When will it go on sale?
  • How can I change my payment method?
  • About in-stock sales at the GOODSMILE ONLINE SHOP
  • Where can I purchase your products?
  • How can I buy a product after its pre-order period?
See all 7 articles

Guidelines regarding our products

  • I want to create and sell Nendoroid parts.
  • Usage of Good Smile Company products
  • About Nendoroid Dolls
  • About Harmonia bloom

Customer support

  • I was asked to send a product to customer support, when can I expect it back?

GOOD SMILE COMPANY, INC.

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