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GOOD SMILE COMPANY Customer Support Help Center home page
お問い合わせ
  1. GOOD SMILE COMPANY Customer Support
  2. FAQ

FAQ

FAQ

  • I want to cancel my order / I want to return the ordered item.
  • I noticed a defect in a product I bought some time ago.
  • Do you offer a repair service?
  • I broke or lost some of the parts, can I buy it?
  • There are so many scratches on the acrylic stand I bought.
  • I have not received a response from Customer Support

Sales support

  • What kind of payment methods are available?
  • How to delete my Goodsmile Online Shop account?
  • Some of your products are not available in my country for sale. Why?
  • How can I change my payment method?
  • I haven't received the item I ordered.
  • About in-stock sales at the GOODSMILE ONLINE SHOP
See all 9 articles

Guidelines regarding our products

  • I want to create and sell Nendoroid parts.
  • Usage of Good Smile Company products
  • About Nendoroid Dolls
  • About Harmonia bloom

Customer support

  • I can't upload any photo to the inquiry form.
  • I want to make a refund as I have received a defective item.

GOOD SMILE COMPANY, INC.

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