If you have forgotten your password, you will need to reset it.
A pop-up window will appear by clicking [Forgot your password?] on the login page.
Please enter the email address you have registered in the old GOODSMILE ONLINE SHOP and then click the “SEND EMAIL” button.
* Resetting the password to your old GOODSMILE ONLINE SHOP account will not change the password for your current Good Smile Online Store account.
[If You Do Not Receive an Email]
- Please ensure that you are able to receive emails from "shop@goodsmile.jp". For more information, please read this article.
- The email may have been sent to your spam folder. Please check all of your inboxes.
If the issue is still not resolved, please contact our customer support team through the inquiry form.