If you have forgotten your password, you will need to reset it.
If you've forgotten your login password
Enter the email address registered to your account and a URL to reset your password will be sent.
Please click on the URL to reset your password.
※Please ensure that you are able to receive emails from "shop@goodsmile.jp". For more information, please read this article.
However, if you are registered with Google or Facebook authentication, we will not be able to send you the password resetting URL. Please try login with your Google or Facebook account, or contact the customer support team using the inquiry form.
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If you've forgotten your login email address
If you have forgotten your email address, please contact the customer support team using the inquiry form with the following information provided.
- All of your email address that may be registered
- Name, address, and phone number registered on your account
- Names of items previously purchased using your account (if any)