Thank you for your continued support of Good Smile Company products.
This notice is to inform of our customer support services schedule during the Golden Week.
*Dates are all in JST
2024/4/27 (Saturday) | Holiday |
2024/4/28 (Sunday) | Holiday |
2024/4/29 (Monday・National Holiday) | Holiday |
2024/4/30 (Tuesday) | Business Day |
2024/5/1 (Wednesday) | Business Day |
2024/5/2 (Thursday) | Business Day |
2024/5/3 (Friday・National Holiday) | Holiday |
2024/5/4 (Saturday) | Holiday |
2024/5/5 (Sunday) | Holiday |
2024/5/6 (Monday・National Holiday) | Holiday |
2024/5/7 (Tuesday onwards) | Business Day |
<About our response time to your inquiries>
During Golden Week, we will respond to your inquiry only on regular 【Business Days】 and will respond within [4 business days excluding weekends and holidays].
Example:
① Inquiry sent on 2024/4/26 (Friday)
=>Response will be sent within 4 business days (4/26, 4/30, 5/1, and 5/2) from the date of inquiry
② Inquiry sent during a weekend or holiday such as 2024/4/28 (Sunday)
=>Response will be sent within 4 business days (4/30, 5/1, 5/2, and 5/7) starting on the next business day
*Depending on the status and nature of your inquiry, it may take more than 4 business days for us to reply.
*Some customer support windows may be closed from 2024/4/30 (Tuesday) to 2024/5/2 (Thursday). In this case, we will inform you via an automatic mail after your inquiry has been sent. Please be sure to check your email for the details of our automated reply.
< About shipping of replacements >
During Golden Week, we will ship [only during regular business days].
We apologize for any inconvenience this may cause you, but we appreciate your understanding and cooperation regarding this matter.