It has been confirmed that some customers are currently unable to receive their email notifications from the Good Smile Company Online Store.
We may send you important information regarding the delivery of pre-ordered products, so please check this article and make sure that you can receive emails from "shop@goodsmile.jp" correctly.
[Important]
There have been cases where orders have been canceled due to not being able to receive emails when payment errors have occurred, and payment information not being updated.
If a payment error occurs, the system will automatically notify you via the registered email address.
Please re-check the settings of your email system so that you can receive emails from shop@goodsmile.jp correctly.
Examples of information we will send you
- Order confirmation email (While order)
- Regarding delay of products pre-ordered (While product delay)
- Regarding the shipment date of products pre-ordered (about 2weeks before the shipping date)
- Regarding payment error (about 2 weeks before the shipping date)
- Regarding delivery address confirmation (about 2 weeks before the shipping date)
- Others information regarding your order
Yahoo!, Hotmail and other free email services
Depending on your email system, emails sent from Good Smile Company Online Store may end up in your spam or trash folder. Please also check your spam and trash folders.
Additionally, emails from the same email address may be flagged as spam. Even if you were able to receive emails normally once, this does not mean that you are always able to receive all emails normally.
Please be sure to set your reception settings so that you can receive emails from "shop@goodsmile.jp"
■ For Gmail, Yahoo! Mail users
Please set up email filter rules so that the specified email address can receive the email.
* Gmail filter settings cannot be set from a smartphone.
■ For Outlook mail, Hotmail users
You can prevent emails from being sorted into your spam folder by adding “shop@goodsmile.jp'' to your “Safe Senders List''.
Depending on your email system, virus blocking and spam filtering services may be included as standard settings free of charge.
Additionally, if your inbox exceeds its capacity, you may not be able to accept new emails. Please check this as well.