Implementation of Personal Authentication Service (3D Secure 2.0) – GOOD SMILE COMPANY Customer Support

Personal Authentication Service (3D Secure 2.0) is requested during order in the Good Smile Company Online store. 3D Secure is to prevent customer from being a victim of credit card fraud.

※Credit card which not support for the Personal Authentication Service (3D Secure 2.0) unable to be used on Good Smile Company Online store.

※Debit card which support for the Personal Authentication Service (3D Secure 2.0) is unable to be used on Good Smile Company Online store.

What is 3D secure /Personal Identification service

3D Secure is an additional security layer for online credit card shopping in order to prevent you from being a victim of credit card fraud.

When shopping online with participating merchants of this service, you can prevent unauthorized use such as "identity theft" due to credit card information theft by entering a one-time code or a "personal authentication code" set by the member themselves, in addition to credit card information.

Supported brand

Please kindly confirm the service name of the Personal Authentication Service (3D Secure 2.0) from each credit card brand as below:

【VISA】VISA SECURE
【MasterCard】ID Check
【JCB】JCB J/Secure
【American Express】Safe Key

Instructions for use

Select credit card as your payment method
Enter your credit card information and proceed.
The website of your card issuer will be displayed. Enter the password you registered in advance and proceed the 3D Secure authentication.
Authentication will fail if the entered password does not match the pre-registered password.*
You will be able to use credit card payment and will be notified of the payment result only if 3D Secure authentication is successful,

* If authentication fails, the below screen may appear. Please check the related links and take appropriate measures.

Able to access the official website however "notice regarding heavy access" shown only when making a payment.
Loading unable to complete when using the personal authentication service (3D Secure)
The page does not transitions after the personal authentication service (3D Secure) done

Regarding your operating environment

the 3D Secure Authentication may not work correctly due to your operating environment.

You have installed software that does not display pop-up screens
The security level is set to "high" using security software, etc.
Depending on your operating environment(OS and browser combination, etc.), authentication may not operate or display correctly

Please try to the below before you remake the payment

Clear the browser cache
Update the OS etc. version to the latest version
Adjust the security level of your security software
Remove software/settings that do not display pop-ups

Related FAQs：

■I can use the same credit card on other online shop. Is this an error on Good Smile Company Online Store side?

Personal Authentication Service (3D Secure 2.0)、determining whether payment is possible or not in real-time base on your history of use, device used, region and others.

Therefore, you may able to use the same card on other online shop but reject on Good Smile Company Online Store.

■I do not know how to apply for the Personal Authentication Service (3D Secure 2.0)

Application may different base on your credit card brand. Please contact your credit card brand for further details.

■My credit card is not support the Personal Authentication Service (3D Secure 2.0)

Credit card which not support for the Personal Authentication Service (3D Secure 2.0) unable to be used on Good Smile Company Online store. Please change your payment method to complete your order