Thank you for your continued support of Good Smile Company and Goodsmile Online Shop.
This notice is to inform you that we have changed the system used for Goodsmile Online Shop customer support service, for the purpose of improving service quality and convenience.
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- Suspension of the old system -
The old customer support system and old e-mail address will become inactive. Thank you for your understanding.
【Customer Support Page URL】
The page will transition to the new system automatically from 23 Aug 2023.
【Inquiries sent through the old system / to the old email address】
Service is available until 30 Sep 2023.
※Depending on the content of your inquiry, we may ask you to contact us again using the new system, even if it is before the above date.
If you have any question regarding this change, please contact us through the inquiry form.
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We apologize for the inconvenience this may cause and hope for your understanding in this matter.