Due to the security reasons, you will not be able to log in to your My Account at the Good Smile Company Online Shop if you fail to make a payment or login more than a certain number of times.
To unlock your account, please contact our customer support via the "Submit a request" (we will respond in order from the next business day).
Please send your inquiry through the below form.
Inquiry regarding order through Good Smile Company Online shop
Please contact us by the email address which registered on Good Smile Company Online shop.
Click on the "Submit a request" on the top of right
1. Pull down and choose "Inquiry about pre-order, payment or shipment"
2. Pull down the Inquiry Details and choose "Regarding account login"