* Information on this page is for users of the previous GOODSMILE ONLINE SHOP. Customers using the renewed Good Smile Company Online Store, please click here.
You can change your shipping address at any time, so long as your order hasn't been processed for payment. Simply log into "My Account," select the order from your "Order History," and then update your address as necessary. Adding or editing an address in your Address Book alone will not affect your orders.
Please note that you have to update the shipping address for all orders respectively.
However, you will not be able to update your shipping address on your own in the following cases. Please contact customer support team through the inquiry form. (*1)
- If the status of your order is preparing to ship or paid. (*2)
- If the order contains items that have already been shipped
(*1) Choose "Regarding changing of shipment address" under Inquiry Details.
(*2) Depending on the timing, changes may be possible but generally no changes will be accepted.
How to change or update the shipping address
①Login to My Account and click "Order History"
②Click on "Order Details" for the order you want to update
③Click on this button and then enter your new address