Please contact us using the inquiry form with the following information if you would like to request account termination.
* Account termination is only possible if there are no unfulfilled orders at the time of request.
If there is any unfulfilled order, please contact us later after receiving it.
➡ Choose ”Inquiry about pre-order, payment or shipment”
➡ Choose ”Delete (cancel) your account” under ”Inquiry details”
- Name
- Phone number
- Email Address
- Order number（if any）
For customers with existing accounts on both Goodsmile Online Shop and Good Smile Company Online Store, please note that both of your Goodsmile Online Shop and Good Smile Company Online Store accounts will be deleted unless specified in "Inquiry details".