Thank you for your continued support of Good Smile Company products.
This notice is to inform you that certain customer support services will be suspended during the Golden Week holiday in Japan.
■Suspended Service: Replacement Part Shipment
■Suspension Period: April 29, 2023 - May 7, 2023
Product Defect Email Correspondence Over the Golden Week Holiday
We will be available to respond to email inquiries over the Golden Week holiday on days other than Saturday, Sunday and national holidays.
*Normal business days during the period are May 1 and May 2 only.
As per our usual policy, we will respond to your inquiry within 4 business days (excluding Saturday, Sunday and national holidays).
Thank you for your understanding.
Examples:
1. Inquiry is sent on April 28 (JST).
⇒Response will be sent within four business days. (4/28, 5/1, 5/2, 5/8)
2. Inquiry is sent on April 30 (JST).
⇒Response will be sent within four business days. (5/1, 5/2, 5/8, 5/9)
In the case that we receive a large amount of inquiries, we may not be able to reply to your inquiry until after the Golden Week holiday.
We apologize for the inconvenience this may cause.
Please wait for our reply as we respond to inquiries the the order received.
Thank you for your understanding.