Thank you for your continued support of Good Smile Company.
This notice is to inform you that we have changed the system used for customer support service, for the purpose of improving service quality and convenience.
Mail delivery and system error issue will be solved due to this change.
【Customer Support New Page】https://support.goodsmile.com/hc/en-us
- Suspension of the old system -
The old customer support system and old e-mail address will become inactive. Please refer to the following sessions for more information.
【Customer Support Page URL】
The page will transition to the new system automatically from 20 Feb 2023.
【Inquiries sent through the old system / to the old email address】
Service is available until 31 May 2023.
※Depending on the content of your inquiry, we may ask you to contact us again using the new system, even if it is before the deadline.
※All inquiries regarding product defect should be sent through the new system.
If you have any question regarding this change, please contact us using the NEW inquiry form.
We apologize for the inconvenience this may cause and hope for your understanding in this matter.