- Be sure to check the release date on each product page for the estimated shipment date.
- We do not accept cancellations due to release date delays.
- Please take note of the maximum number of each product available per customer. If you order more than this maximum purchase limit, your order will be subject to cancellation without warning.
- Adding or editing an address in your Address Book alone will not affect your orders. Please let us know your order number and your new address if you are moving.
FAQ about GOODSMILE ONLINE SHOP
■When will my order be charged?
Your payment will be processed approximately 2-3 weeks before the product you have ordered is released. Your order will remain in “Reserved” status until the product is ready for shipment.
■The items I want to buy have different release dates. Can I order them together?
Yes. In this case, products in your order will be divided into separate shipments of similar release dates. Shipping fees will only be charged for the first shipment, and the GOODSMILE ONLINE SHOP will cover all additional shipping costs.
■Can multiple orders be combined?
No. Multiple orders cannot be combined. Please be sure to order all items that you wish to purchase in a single order.
Please also note that certain products cannot be purchased together with other products. These products are labelled with “Cannot be Combined”.
■My shipment has been stopped for customs clearance. Can this be prevented?
Unfortunately, we do not have control over this process. Delivery may be delayed depending on the customs clearance procedures for your country. Also please note that import taxes and other fees (such as customs clearance fees) may be imposed by your customs office or carrier. Taxes and fees incurred after shipment are the customer's responsibility. Import and customs regulations differ per region, so please contact your local customs office directly for more information.