Customer Service Response
It may take up to 4 working days for the reply or longer in some cases.
- Depending on the content of your inquiry, we may not be able to respond.
- Please provide photos in 「png」or「jpg」format.
- Avoid providing too many photos as email delivery issues may occur.
- Please make sure that your mailbox allows emails from our domain 「@goodsmilesupport.zendesk.com」.
- We may send a service survey to customers.
- We may not be able to respond to suggestions regarding product design including visual appearance or contents. In addition, we are not responsible for issues occured related to those suggestions.
- Do not forward or share any part of our reply online for secondary purposes.
Personal Data Handling
- Provision of services;
- Development and improvement of products and services.
We collect the information about you only if you voluntarily provide it.
Please be aware that part of our service may not be available to you if you elect not to provide certain personal data. Any personal data you provide to us will be used in accordance with this notice.